Claims and complaints

It’s easy to notify Towergate Lifestyle of a complaint or allegations about your conduct that are made against you.

Our complaints handling team will support you throughout the process and if required, specialist solicitor firms will be instructed by us to help defend allegations made against your business.

Professional indemnity complaints can be complex and daunting, so it is important that you follow the correct procedures to ensure you notify us of a complaint quickly and efficiently.

Download our latest risk management document.

If you receive a complaint - the process is simple

If you receive a verbal or written complaint, you can call our dedicated in-house claims team on the number below for immediate advice.

Call us

Call our claims team for assistance on

  • 0344 892 1789
  • Weekdays 9:00am - 5:00pm

Write to us

Towergate Lifestyle
4th Floor
3 Hardman Square
M3 3EB

Richard Bedford
Strategic Insurance Solutions Ltd
133 Houndsditch