Claims and complaints

It’s easy to notify Towergate Lifestyle of a complaint or allegations about your conduct that are made against you.

Our complaints handling team will support you throughout the process and if required, specialist solicitor firms will be instructed by us to help defend allegations made against your business.

Professional indemnity complaints can be complex and daunting, so it is important that you follow the correct procedures to ensure you notify us of a complaint quickly and efficiently.

If you receive a complaint - the process is simple

• Complete the online complaints notification form and we will contact you
• Download a complaints notification form and either fax or email it to us

If you receive a verbal or written complaint, you can call our dedicated in-house claims team on the number below for immediate advice.